Delivery & Returns
Local Deliveries
We offer a £3.00 charge for local deliveries within a 6 mile radius of our shop, we aim to deliver within 2-3 working days of the the order being received.
Copper Fox, 4 The Square, Ironbridge, Shropshire, TF8 7AQ
Click & Collect
- Orders placed after 3pm on the day will be ready the next day stated.
- Please wear a mask and observe social distancing when collecting your orders.
Delivery Time Scales & Charges
Standard UK Delivery is 2-5 working days from date of order dispatch via Royal Mail standard 48 hour delivery service. We do reserve the right to use another service if necessary.
Our standard delivery charge for postage and packing is £4.95 This will be applied to the order at checkout.
If we require additional payment, one of our Customer Service Team will contact you directly. If you require your order to be upgrade to a different delivery service, please contact us directly via website contact us section. We can then give you prices for this service upgrade.
Please note over peak holidays, such as Christmas, the delivery time frame maybe longer. Other influences beyond our control such as bad weather, may affect the delivery timescale.
Please see order processing for all other timescales.
All delivery charges are subject to change should the weight or size of the parcel require further postage to be paid.
International Delivery
Currently we only fulfil orders in the UK. For overseas or urgent orders please call us directly on (44+)07413520205 and we will work with you to find the best solution.
The price of sending any order overseas is dependant on both the size and the weight of the parcel. All delivery charges are subject to change and our Customer Service Team will contact you before dispatching your parcel should this be the case. All prices charged are in GBP.
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please note: Custom ordered items are not eligible for return and refund unless defective.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Purchases made in our store at Copper Fox, 4 The Square, Ironbridge, Shropshire, TF8 7AQ, require a valid receipt to be eligible for a refund or exchange.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Items damaged in transit
We take every effort to ensure our parcels are well-packed when they leave us and your order reaches you in optimum condition. However, if this does not happen please contact us within seven working days and email us pictures of the damaged item(s) to copperfoxiron@outlook.com and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within seven working days. Please note only Monday to Friday are classed as working days. We regret to say that we are unable to exchange items that are reported as damaged in transit after the seven day period.
Order Processing
Our office hours are Monday to Friday, 10am until 5.00pm. Please note we are closed for all UK bank holidays.
Orders received after 3pm hours will be processed the following day.